Course Excerpt

Next Level Listening

From Craig Robbins, Chief Knowledge Officer

Craig Robbins discusses the different ways in which we shut down our listening and why. You will even learn 10 easy steps to improve the way you listen to your clients, your colleagues, and anyone else with whom you intend to build stronger, longer-lasting, and more strategic relationships.

Upcoming Webinar

6-Week Challenge Series

February 8

This series is six weeks of live and on-demand coaching, mentoring, straight-up advice and down-to-earth kicks in the butt to help you meet your goal.

Studio Recording

Measuring Service Excellence with NPS

Better understand the role of NPS in building a culture of service excellence, and learn the basics of deploying and calculating results of an NPS survey.

Culture Story

CU Goes to British Open (sort of)

Book of the Month

Make Every Second Count: Time Management Tips and Techniques for More Success with Less Stress

By Robert W. Bly

Learn how to use your time more effectively with techniques for enhancing your performance and becoming more efficient.

Word of the Week

zoning bylaw

A bylaw passed by a municipality prohibiting the use of land in certain areas for any purpose other than as set out in the by-law. In the Planning Act, it is called a Restricted Area bylaw.

Resources

Bookshelf

Browse recommended books on topics ranging from negotiations to sustainability.

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getAbstract

Download five-page summaries of thousands of the latest business books.

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Market Force App

Win more business through insight into your clients’ concerns, fears, and drivers.

Download app 〉

Development Paths

Distinguish yourself with these structured sets of courses in your subject area.

View development paths 〉

Wiki Glossary

Learn the terminology of our business or share your own specialized knowledge.

Browse wiki 〉

About Colliers University

From Our CKO

“Our only sustainable competitive advantage is our ability to learn faster than the competition.”

Craig Robbins

Chief Knowledge Officer

View profile 〉

Colliers University’s mission is to deliver next-level systems, tools, and resources that help professionals achieve expert status 25% faster than anyone else in business.

We see our platform as a professional and business development driver that results in an exceptional client experience.

Our uncommon success comes from an uncommon approach that is:

Flexible – Our professionals choose what they learn, when they learn it, and the media that best suit their needs.
Timely – Our content comes straight from the field, taught by experts in each business discipline.
Nuanced – We combine personal and professional development opportunities that capitalize on our people’s unique strengths.

In short, our systems help individuals, teams, and companies expand possibilities and accelerate their success.

Who We Are

Colliers University is enterprising.

We create a competitive advantage for our teams by looking ahead, anticipating changes in the market landscape, and creating new opportunities for our people to adapt and stay ahead of the curve.

Our faculty and subject matter experts bring a willingness to challenge the status quo and to innovate in order to accelerate learning and enhance client service.

Our commitment to accelerating success brings together thought leaders and already-successful professionals, from all service lines and disciplines, who choose to take their careers to the next level.

We are part of an interdependent economic family where collaboration is fundamental, where we build and share resources for our whole business to thrive.

We are building experts and refining our professionals’ specialization, deepening the knowledge and skill we offer our clients, enabling us to achieve the best possible outcomes.

What We Do

Colliers University unites our people from around the globe, at every level and across specializations.

We create learning communities.

Live, online, through blogs and wikis, through recorded and print resources and by fostering learning among colleagues.

We share expertise.

The fastest-growing segment of our faculty is Colliers’ internal experts. We help them share knowledge and best practices with colleagues; in the process, they build their own reputations and business.

We seek out and share specialized content.

As a result, every minute of time invested in training counts.

We see the big picture.

Colliers University believes that all personal development is professional development, so our curriculum serves the whole person.

Our Content

Colliers University’s curriculum addresses three areas of learning.

Behavioral Coaching

Our behavioral coaching teaches our teams to identify diverse work and communication styles, to maximize their strengths and to collaborate more effectively, creating transformational results.

Enterprise Skills

Courses in this area enhance skills that are useful in every business line and discipline. They help us raise the bar in quality and give our professionals an opportunity to advance their abilities and careers.

Product Knowledge

Our professionals develop greater depth in their knowledge and skills specific to a service line or the technical requirements of a position.

Content Delivery

Our people face an ever-shifting landscape of demands on their time. So our platform offers the flexibility and freedom to learn when, where and how it works best for them:

Webinars

E-learning

On Demand videos

Downloadable and mobile formats

Collaboration tools

Contact Us

Mail

601 Union Street

Suite 4800

Seattle, WA 98101

Phone

206.695.4200

Email

university@colliers.com

Social

Twitter

Facebook

Measuring Service Excellence with NPS

NEW

In order to deliver service excellence, we know we need to listen to our clients—before, during and after the transaction. This brief overview will help managers, practitioners, and support professionals understand the role of NPS in building a culture of service excellence.

Service Excellence Snapshot

In this short video, with an introduction by Doug Frye, learn why Service Excellence drives growth by enhancing client loyalty, what service means at Colliers, and how to access resources that can help you “turn up the volume” on service to deliver memorable results.

Service Excellence Behind the Scenes

Dig deeper with a behind-the-scenes look at how our executives see service in action. Gain perspective on how we can, in very small ways, raise the bar at each stage of the transaction. Hear real-life examples of how we have won business through exceptional service.

10 Sales Steps to the Perfect Tour

The perfect tour is about fulfilling the client's needs by taking into consideration key information obtained in earlier stages of the sales process. Learn how to use open, probing questions, examine the purpose of the tour, articulate the owner's situation, express the client's situation—and much more.

Handling Objections & Closing the Deal

Handling objections is a critical step in the sales process. This session will help you understand that objections are a way to ask for additional information. You will learn ways to overcome objections and turn them into opportunities to move the deal forward.

Psychology of Negotiating

There are over 50 negotiating tactics used on us daily: ice picks, trickle teams, exploding offers…each one can be either a roadblock or a closing opportunity. The lessons in this module will enable you to accelerate your negotiations, resulting in lasting and durable settlements.

Course Excerpt

Next Level Listening

Upcoming Webinar

6-Week Challenge Series

Studio Recording

Measuring Service Excellence with NPS

Culture Story

CU Goes to British Open (sort of)

Book of the Month

Make Every Second Count: Time Management Tips and Techniques for More Success with Less Stress

Word of the Week

Resources

Bookshelf

getAbstract

Market Force App

Development Paths

Wiki Glossary

About Colliers University

From Our CKO

“Our only sustainable competitive advantage is our ability to learn faster than the competition.”

Who We Are

Colliers University is enterprising.

Video Overview

Return on Investment

What We Do

Colliers University unites our people from around the globe, at every level and across specializations.

Photo Gallery

Our Content

Colliers University’s curriculum addresses three areas of learning.

Content Delivery

Contact Us

Mail

Phone

Email

Social

Get Started with CU

Measuring Service Excellence with NPS

Service Excellence Snapshot

Service Excellence Behind the Scenes

10 Sales Steps to the Perfect Tour

Handling Objections & Closing the Deal

Psychology of Negotiating

An Introduction to Social Media

Social Media Toolkit

Social Media for Business Development